Food & Beverage Supervisor

Reports to: Food and Beverage Manager/Assistant Food and Beverage Manager

Status: Non-Exempt

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Job Summary:

Restaurant Supervisor will be responsible for ensure exceptional service to all guests and have the ability to develop and maintain a strong team environment that is consistent and continually in accordance to the Tribute standard.

 

**Please note, The Karol Hotel is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.

 

Essential Functions

 

  • Responsible for sales and profit in their area
  • Responsible for daily function of the restaurant operation to include the bars.
  • Ensure that scheduled functions are complete and are set up accurately
  • Assist in maintaining a motivated, interactive positive team
  • Assist with training staff
  • Maintain professionalism with team members, managers and guests.
  • Open and close shift in accordance with the managers checklist
  • Greet guests, initiate conversations with guests and solicit feedback from guests.
  • Handle daily scheduling of team members and make adjustments when necessary
  • Implement proper tools for running shifts: g.  Schedules, floor plans, reservations, etc.
  • Solve team member issues such as call outs or any other daily issue that should arise with team members
  • Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc.
  • Stay on the floor the entire meal period
  • Monitor hours and watch the flow of business and make cuts appropriately as to not negatively affect the service levels.
  • Ensure daily side work has been completed prior to staff leaving
  • Ensure team is in proper uniform/approved attire
  • Attempt to limit problems and liability related to customers’ drinking by following TIPS practices
  • Ensure team members are aware of all applicable laws regarding alcoholic beverages
  • Monitor and maintain tables
  • Rotate stations fairly
  • Demonstrate positive communication with team
  • Maintain fair and consistent coaching and counseling
  • Attend meetings as necessary
  • Communicate and maintain positive inter-departmental relations
  • Check identification of customers in order to verify age requirements for purchase of alcohol
  • Communicate with managers and next shift any issues
  • Banquet and catering sales

 

Qualification Standards

Education & Experience

  • High School diploma or higher
  • Previous hospitality experience preferred
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to use technology e.g. tablets, iPads
  • Ability to revise menus when needed

 

Physical Demands

  • Ability to sit or stand for extended periods of time
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Ability to work long hours as needed

 

Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction, and provide direction to others
  • Manage differing personalities within the office, the hotel, and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Career Information

Date Posted:
October 20, 2019

Career Category: