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Food + Beverage Outlet Supervisor

Department: Food + Beverage

Reports to: Outlets Manager, Outlets Assistant Manager 

Status: Non-Exempt

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Location:  Aerial Kitchen & Bar (pool bar) and The Office Bar

 

 

The food & Beverage Supervisor will be responsible for exceptional service to all guests, develops and maintains a strong team environment.  Responsible to support the Food & Beverage management team with the day-to-day operations for all Food and Beverage outlets in the hotel.

Essential Functions

  • Responsible for daily function of the hotel operations to include but limited to Aerial Kitchen & Bar as well as The Office Bar and any other food and beverage special events as directed by the Outlets Manager or Director of Operations
  • Ensure that scheduled functions are complete and are set up accurately
  • Assist in maintaining a motivated, interactive positive team
  • Assist with on boarding and training staff
  • Maintain professionalism with team members, managers, and guests.
  • Open and close shift in accordance with the manager’s checklist
  • Greet guests, initiate conversations with guests and solicit feedback from guests.
  • Handle daily scheduling of team members and adjust when necessary
  • Implement proper tools for running shifts:  e.g.  Schedules, floor plans, reservations, etc.
  • Solve team member issues such as call outs or any other daily issue that should arise with team members
  • Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc.
  • Stay on the floor the entire meal period
  • Monitor hours and watch the flow of business and make cuts appropriately as to not negatively affect the service levels.
  • Ensure daily side work has been completed prior to staff leaving
  • Ensure daily huddle and team is in proper uniform/approved attire
  • Attempt to limit problems and liability related to customers’ drinking by following TIPS practices
  • Ensure team members are aware of all applicable laws regarding alcoholic beverages
  • Monitor and maintain tables
  • Rotate stations fairly
  • Demonstrate positive communication with team
  • Maintain fair and consistent coaching and counseling
  • Attend meetings as necessary
  • Communicate and maintain positive inter-departmental relations
  • Check identification of customers to verify age requirements for purchase of alcohol
  • Communicate with managers and next shift any issues
  • Perform other duties as management requests to service our guests

Qualification Standards

Education & Experience

  • High School diploma or higher
  • Previous Hospitality Food & Beverage experience required
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to use technology e.g. tablets, iPads
  • Experience with Micros POS preferred
  • Experience with OpenTable restaurant management software or Yelp Reservations management software preferred

Physical Demands

  • Ability to sit or stand for extended periods of time
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Ability to work long hours as needed
  • Ability to lift, pull 50 lbs.

Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction, and provide direction to others
  • Manage differing personalities within the office, the hotel, and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

 

Career Information

Date Posted:
July 29, 2021

Career Category: