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Food & Beverage Operations Manager

Department: Food + Beverage

Reports to: Outlets Manager, Outlets Assistant Manager 

Status: Non-Exempt

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We are hiring at the new Epicurean Hotel in Midtown Atlanta! We’re looking for enthusiastic individuals to join our EPIC team! Do you think you have the right ingredients to add to the mix? Apply today! We’ve crafted a foodies paradise.  A wine lover’s dream.  A place for connoisseurs of life to come and indulge their appetite.  Because there is no greater homage to life than to indulge in and explore all the flavors that it has to offer.  If you share our passion, we look forward to hearing from you.

Be a part of the immersive, appetite-driven hotel recognized for its high-end hospitality on a national level. Epicurean Atlanta has officially earned the coveted Four Diamond designation from AAA.

The Food & Beverage Supervisor will be responsible for exceptional service to all guests, develops and maintains a strong team environment.  Responsible to support the Food & Beverage management team with the day-to-day operations for all Food and Beverage outlets in the hotel.

Essential Functions

  • Responsible for daily function of the hotel operations to include but limited to Aerial Kitchen & Bar as well as The Office Bar and any other food and beverage special events as directed by the Outlets Manager or Director of Operations
  • Ensure that scheduled functions are complete and are set up accurately
  • Assist in maintaining a motivated, interactive positive team
  • Assist with on boarding and training staff
  • Maintain professionalism with team members, managers, and guests.
  • Open and close shift in accordance with the manager’s checklist
  • Greet guests, initiate conversations with guests and solicit feedback from guests.
  • Handle daily scheduling of team members and adjust when necessary
  • Implement proper tools for running shifts:  e.g.  Schedules, floor plans, reservations, etc.
  • Solve team member issues such as call outs or any other daily issue that should arise with team members
  • Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc.
  • Stay on the floor the entire meal period
  • Monitor hours and watch the flow of business and make cuts appropriately as to not negatively affect the service levels.
  • Ensure daily side work has been completed prior to staff leaving
  • Ensure daily huddle and team is in proper uniform/approved attire
  • Attempt to limit problems and liability related to customers’ drinking by following TIPS practices
  • Ensure team members are aware of all applicable laws regarding alcoholic beverages
  • Monitor and maintain tables
  • Rotate stations fairly
  • Demonstrate positive communication with team
  • Maintain fair and consistent coaching and counseling
  • Attend meetings as necessary
  • Communicate and maintain positive inter-departmental relations
  • Check identification of customers to verify age requirements for purchase of alcohol
  • Communicate with managers and next shift any issues
  • Perform other duties as management requests to service our guests

Qualification Standards

Education & Experience

  • High School diploma or higher
  • Previous Hospitality Food & Beverage experience required
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to use technology e.g. tablets, iPads
  • Experience with Micros POS preferred
  • Experience with OpenTable restaurant management software or Yelp Reservations management software preferred

Physical Demands

  • Ability to sit or stand for extended periods of time
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Ability to work long hours as needed
  • Ability to lift, pull 50 lbs.

Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction, and provide direction to others
  • Manage differing personalities within the office, the hotel, and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

 

Career Information

Date Posted:
May 9, 2022

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