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Food & Beverage Manager

Department: Food & Beverage

Reports to: Director of Operations

Status: Exempt

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About Innovation: 

Innovation Hotel in Naples, Florida is a private state of the art hotel located adjacent to the corporate headquarters of Arthrex, a global medical device company. Innovation Hotel is home to three delectable options for your dining experience. Corkscrew Café, the place to start your day with complimentary coffee & breakfast buffet. The Think Tank: our featured atrium bar that allows you to relax, collaborate, and recreate over hand-selected craft cocktails & fresh meals. Lastly Ovation: a curated culinary experience that allows colleagues and groups to enjoy a pre fixe menu in a selection of private dining rooms.  

The Food and Beverage Manager will be responsible for leading each hotel food and beverage outlet, catered events, offsite catering, and contract food service operation. This is a hands-on position that will require floor presence during peak hours of operation.  

Essential Functions 

  • Maintain compliance with Innovation Hotel and Mainsail Lodging & Development company core values 
  • Create a positive atmosphere for guests and team members 
  • Manage the day-to-day operations, ensuring that service standards are exceeded, and the guest experience is exceptional 
  • Daily, meaningful interaction with upper-level executives to foster relationships of trust and credibility   
  • Maintain highest standards of personal appearance and grooming which includes wearing proper professional attire 
  • Ensure that all F&B team members are scheduled according to the business forecast, payroll budget guidelines, and productivity requirements 
  • Review staffing levels to ensure exceptional guest service and operational needs are met and financial goals are being met 
  • Maintain regular attendance in compliance with Innovation Hotel and Mainsail Lodging & Development’s policy, following a schedule which will vary according to the needs of the hotel 
  • Maintain accurate, timely payroll for all team members within the department.  Comply with deadlines to ensure proper hours, PTO (PAID TIME OFF), and Holidays are paid out correctly. 
  • Participate in required meetings to include Departmental, Staff, Manager, and any other meetings.  
  • Comply with all safety standards and regulations to encourage safe and efficient hotel operations and OSHA guidelines  
  • Respond to all guest requests, problems, complaints, and/or accidents at all F&B outlets in an attentive, courteous, and efficient manner including follow up to ensure guest satisfaction 
  • Supervise daily shift operations working with Asst. Food & Beverage Managers 
  • Conduct daily pre-shift meetings to inform team of the hotel happenings 
  • Conducting monthly meetings with department to review feedback, training, and any hotel/department items. 
  • Uphold standards regarding purchase orders, voucher of invoices, and checkbook accounting according to Mainsail Lodging & Development standards 
  • Maintain service and sanitation standards in restaurant, bar/ lounge, and room service areas in compliance with the state regulations 
  • Ensure team members are aware of all applicable laws regarding alcoholic beverages.   
  • Complete all required training from Mainsail Corporate as directed.  
  • Ensure compliance with all F&B policies and procedures by training, supervision, hands on approach, and follow-up 
  • Control costs by conducting daily/monthly product checks and inventory to review portion control, reduce waste, and ensure no interruption of service 
  • Monitor beverage staff to ensure proper portion control and maintain low beverage cost 
  • Create innovative drink menus and presentations  
  • Assist in the planning and adjusting of menus by consulting with the Executive Chef 
  • Prepared to work a variety of shifts – including but not limited to opening shifts (6am), mid-shifts (12pm) and closing shifts (4-5pm) that could last until 1:30am.  
  • Conduct table touches during meals and/or upon guest departure to solicit feedback on the service, quality of food, and the overall impression of the experience to adjust when necessary 
  • Train, motivate, coach, counsel, and discipline all F&B team members according to the Innovation Hotel standards with supervision from Food & Beverage Manager.  
  • Promote open lines of communication with all management and team members and maintain a professional work environment 
  • Ensure team members are treated fairly and equitably, prioritize team member retention 
  • Respond to emergency situations using information contained in Safety Data Sheets; keep SDSs current and easily available 
  • Maintain and monitor “Lost and Found” procedures and policies according to standards 
  • Monitoring banquet service, including overseeing events as needed and working closely with Banquet team on ensuring elevated levels of service and quality product.  
  • Participate in monthly review of P&L reports with hotel executive team.  
  • Other duties as assigned 

Qualification Standards 

Education & Experience 

  • Minimum 2 years in an Assistant Manager or Supervisory role at a private club, luxury hotel, or fine dining restaurant. 
  • High school diploma or equivalent required. Experience and desire to learn will be considered in lieu of a formal education in Hospitality Management.  
  • Fine dining and intermediate beverage knowledge is critical 
  • Yelp Reservation platform knowledge preferred 

 

Physical Demands 

  • Ability to sit or stand for extended periods of time 
  • Ability to communicate clearly 
  • Ability to lift, bend, and carry 20 lbs. 
  • Corrected vision to normal range 
  • Ability to drive/transport self and others 
  • Ability to travel on occasion for meetings 
  • Ability to work long hours as needed 

 

Mental Demands 

  • Make sound judgments quickly 
  • Work on multiple tasks, making appropriate progress towards deadlines 
  • Able to work independently, take direction and provide direction to others 
  • Manage differing personalities within the office, the hotel and the community 
  • Maintain the highest degree of confidentiality 
  • Ability to work effectively in stressful, high pressure situations 
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary 

 

Career Information

Date Posted:
September 10, 2021

Career Category: