Role: Field Services Associate
Reports to: General Manager
Location: North Carolina and surrounding areas
Hours: Monday to Friday (Guest needs may require Saturday and Sunday), 9am -5:30m
Salary: $20 per hour, plus mileage
About Stay Sojo
Introducing Stay Sojo; a rebranded and expanded evolution of Mainsail’s Corporate Housing venture. Inspired by the word “sojourn,” Stay Sojo is designed to meet the needs of a new category of professional traveler in search of the flexibility, freedom, and comfort to live their own on-the-go experience. Stay Sojo offers quick and easy access to fully furnished, expertly styled one-, two-, and three-bedroom apartment homes in more than 100 cities throughout the U.S., available for short- and long-term stays.
We believe in people first. The Stay Sojo team is made up of innovative and savvy individuals. Together, we create spaces for the modern professional to work, live, and play. But more than that, we challenge the status quo. Our team thrives off a shared vision. We set goals for success and strive to create an environment based on support, trust, and respect. The synergy of individuals is what makes our world go round.
Build a career with us. We care about the longevity and success of our team. Joining the Stay Sojo team is an opportunity to change the hospitality industry for the better. If you love helping people thrive in a fast-paced world, using your creativity to disrupt the old ways of doing things, and embrace the freedom to live as a modern professional, we’d love to connect.
Overview of the role
The Field Services Associate ensures our upscale furnished corporate apartments through the Carolina Market area are in excellent condition for our guests’ arrival. The associate must be willing to drive between the Raleigh/Durham area and Charlotte area several times a week. The associate will inspect cleanliness and condition of furniture, housewares, technology (Wi-Fi connectivity, Smart TV operations, etc.), and cleanliness of apartment, and either correct or report any problems. The associate must be able to complete various inspection forms on a personal device
What you have
- High school diploma or equivalent
- Current North Carolina Driver’s License and vehicle to drive daily to the jobs needed
- Good communication skills, both in written and verbal formats, in order to communicate needs and share assignments
- Ability to use a wide range of cleaning products and utensils, in accordance with OSHA and safety guidelines
- 6 months experience as mobile housekeeper, or operations service staff
- Experience and ability to drive company vehicles in a safe and responsible manner
- Working knowledge on using technology, including but not limited to tables, iPads, computers, and home technology
- Customer service and guest relation skills
- Proven best practices in accident prevention and safety
- Driving record that is within acceptable insurance requirements
What you’ll do
- Complete daily schedule of tasks to include communicating with vendors regarding daily schedules, attend to maintenance needs of furnished apartments, meet with guests if needed to resolve guest needs
- Heavy cleaning of apartments when needed
- Complete Oscar Dash forms assigned each day
- Assist with move in and move out inspections of apartment condition for pickups and set ups, and relay any noted problems
- Verify functionality of internet, cable, telephone, alarm code and report any malfunctions to Operations Manager/Guest Service Manager
- Inspect furniture conditions on regular basis to ensure furniture functionality and quality, report any issues to Operations Manager
- Report or solve any problems or issues reported by guests in a quick, courteous, and professional manner
- Attend and actively participate in department meetings as necessary
- Various office duties including printing welcome information and building welcome folders for residents
- Other necessary duties as reasonably assigned by manager
Physical Demand
- Ability to sit or stand for extended periods of time
- Following ergonomic safety practices with respect to lifting and movement; using standard safe trade practices (e.g., proper uses of chemicals, etc.), using personal protective equipment as suggested, using OSHA-mandated and/or properly accepted work practices
- Position requires full range of physical abilities including moving through apartment building, walking, climbing stairs, bending, kneeling, stooping, and accessing all spaces
- Ability to lift, pull 50 lbs.
- Work both indoors and outdoors as necessary
- Ability to work long hours as needed
Mental Demands
- Make sound judgments quickly
- Work on multiple tasks, making appropriate progress towards deadlines
- Able to work independently, take direction, and provide direction to others
- Manage differing personalities within the property, the resort, and the community
- Maintain the highest degree of confidentiality
- Ability to work effectively in stressful, high pressure situations
- Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
