Executive Housekeeper – Residence Inn Wiregrass

Department: Housekeeping

Reports to: General Manager

Status: Exempt

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We are looking for fun and enthusiastic individuals to join our team at the Residence Inn in Wesley Chapel! Our hotel is on the Wiregrass Sports Complex, so our guests are usually athletic sports teams and families.

JOB SUMMARY

The Executive Housekeeper is responsible for managing the Housekeeping Department in order to ensure the highest standards of upkeep, hygiene and cleanliness of the Hotel, including all Guest rooms, Villas, public areas, food & beverage outlets, banquet facilities and back of the house.  Closely monitors all processes related to ensuring high level of housekeeping services provided to the guest is timely and defect free.

CANDIDATE PROFILE

Education & Experience:

• At least 10 years of progressive experience in luxury resort operations as well as on-island operations a must.
• Hotel Executive Committee level experience required.
• Ability and willingness to work flexible hours including weekends, and late nights.
• Proficiency in Microsoft Windows, Excel, Power Point, Outlook, Word and Opera PMS.
• Must be able to work with, understand and interpret financial information, hotel operations data, housekeeping budgets etc.
• Ability to communicate with guests, staff, management and leadership team, ownership groups.

JOB SPECIFIC TASKS

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper dress code when working.
• Lead the Housekeeping Department by developing and implementing departmental objectives in line with the hotel business objectives.
• Comply always with Marriott Brand standards and regulations to encourage safe and efficient resort operations.
• Attend daily/weekly staff meetings and provide training on a rotational basis.
• Review housekeeping staff’s worked hours for payroll compilation and submit through the payroll system to allow Accounting to complete the payroll process. Adhere to budgeted or re-forecasted expense allotments, using proper procedures for all purchases and ensure all necessary items stocked.
• Supervise housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards and satisfaction of guests’ needs.
• Inspect all areas and take corrective measures in order to meet Mainsail/Marriott standards in terms of cleanliness, maintenance and supply.
• Manage linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hotel business needs.
• Coordinate housekeeping duties with various departments such as Front Desk, Engineering, Sales and Marketing and Food & Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner.
• Participate in all refurbish and renovation projects planning, execution and final set up including snag lists.
• Prepare the annual budget and manning guide and manage the housekeeping department within budgetary guidelines.
• Participate in the planning of hotel decoration for special functions and festive seasons and organize the necessary actions.

Talent Management and Organizational Capacity

At Mainsail Lodging, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities. 

Creates a cohesive and high performance management team that continuously strives for positive results and improvement; coaches maintenance housekeeping staff by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall division performance.

Employee and Labor Relations

Ensures all employees are treated fairly and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self available to employees; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.  Understands and ensures compliance with local labor laws.

Company/Brand Policy, Procedures, and Standards Compliance

Ensures property compliance with cleanliness, safety, operations, labor, and Autograph Collection brand standards; conducts both routine and short-notice quality assurance audits with departments; conducts detailed walk-throughs to ensure public areas, kitchen, and pool areas are well-maintained, clean and meet or exceed guest expectations; ensures employees are appropriately trained and performing to standard.