Reports to: General Manager
We are looking for fun and enthusiastic individuals to join our team at the Residence Inn in Wesley Chapel! Our hotel is on the Wiregrass Sports Complex, so our guests are usually athletic sports teams and families.
The Executive Housekeeper is responsible for managing the Housekeeping Department in order to ensure the highest standards of upkeep, hygiene and cleanliness of the Hotel, including all Guest rooms, Villas, public areas, food & beverage outlets, banquet facilities and back of the house. Closely monitors all processes related to ensuring high level of housekeeping services provided to the guest is timely and defect free.
Education & Experience:
JOB SPECIFIC TASKS
Talent Management and Organizational Capacity
At Mainsail Lodging, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.
Creates a cohesive and high performance management team that continuously strives for positive results and improvement; coaches maintenance housekeeping staff by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall division performance.
Employee and Labor Relations
Ensures all employees are treated fairly and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self available to employees; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed. Understands and ensures compliance with local labor laws.
Company/Brand Policy, Procedures, and Standards Compliance
Ensures property compliance with cleanliness, safety, operations, labor, and Autograph Collection brand standards; conducts both routine and short-notice quality assurance audits with departments; conducts detailed walk-throughs to ensure public areas, kitchen, and pool areas are well-maintained, clean and meet or exceed guest expectations; ensures employees are appropriately trained and performing to standard.
March 9, 2023