Ella Mae’s Diner – Server

Department: Food & Beverage

Reports to: Ella Mae’s Diner General Manager, Assistant Manager, Food & Beverage Supervisor

Status: Non-Exempt

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Job Summary:

Ella Mae’s Diner Servers will be responsible for the dining experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest standards to ensure exceptional service to all guests that is consistent and continually in accordance to Ella Mae’s Diner standards and the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

**Please note, Luminary Hotel & Co. is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.

Essential Functions

• Serves guests in an efficient courteous manner following the proper steps of service
• Ability to create a service experience for the guest that represents the Ella Mae’s Diner brand
• Report to work on time and in proper uniform/approved attire
• Work as part of a team with all team members within the hotel
• Check station assigned for cleanliness of area
• Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
• Have necessary tools to run the shift such as tray, pen, corkscrew, crumber
• Knowledge of all menu items to include: prep time, preparations, sauces, allergies, and accompaniments
• Ability to use descriptors to describe dishes
• Baseline wine and cocktail knowledge to include classic cocktail recipes and recipes of in-house cocktails as trained by bar staff and management
• Knowledge of all daily specials and ability to effectively communicate to the guest
• Be aware of any menu items, beverages or other items running low
• Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
• Follow cash handling procedures, and must be able to explain shortages and overages
• Follow the proper steps of service consistently with every table as outlined in training manual
• Upsell items to guests at all interactions
• Clear tables quickly and quietly ensuring no residue remains on the table
• Light food running to include carrying at least two plates at warm or hot temperature
• Detail tables and remove items not in use
• Never solicit tips
• Attend monthly department meetings and daily stand ups without exception unless approved by management
• Ability to use POS (point of sale) system – Oracle MICROS POS
• Follow the procedures addressed in the training manual
• Perform other duties as management requests to service our guests

Qualification Standards

Education & Experience

• High School diploma or higher
• Previous hospitality/serving position required, minimum one-year FOH serving experience in high volume restaurant in the Southwest Florida area preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology, e.g. tablets

Physical Demands

• Ability to stand for extended periods of time, potentially under a heat lamp
• Ability to walk and bend
• Ability to lift 25 lbs.
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations, maintaining a calm and professional demeanor.
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

NOTICE:  The hotel business functions seven days a week, 24 hours a day.  All associates must always realize this fact and be aware that it may be necessary to move associates form their accustomed shift as business demands.  In addition, this is a hospitality business and a hospitable service atmosphere must always be projected.