Ella Mae’s Diner – Host/Hostess

Department: Food & Beverage

Reports to: Ella Mae’s Diner General Manager, Assistant Manager, Food & Beverage Supervisor

Status: Non-Exempt

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Job Summary:

Ella Mae’s Diner Host/Cashier will be responsible for greeting and seating all guests; ensures all guests are welcomed with a warm, friendly, and enthusiastic greeting and seated comfortably to start their dining experience in accordance to Ella Mae’s Diner standards and the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Essential Functions

  • Responsible for greeting guests in a friendly and genuine manner, escorting guests to tables, following all proper steps of service
  • Ability to create a service experience for the guest that represents the Ella Mae’s Diner brand
  • Monitors guests’ needs and the workflow of the restaurant and seats guests accordingly
  • Maintain and manages Ella Mae’s Diner reservations in restaurant’s reservation system
  • Handles cash and credit transactions; accurately accounts for all receivables including cash, credit cards, and gift cards.
  • Ability to converse with guests in a friendly, hospitable and informative manner
  • Use a rotation method to ensure seating is fair
  • Report to work on time and in proper uniform/approved attire
  • Work as a team with all team members within the hotel
  • Check greeter station assigned for cleanliness of area
  • Ensure the front of the restaurant is clean and all objects are dust free
  • Check all tables to ensure they are set up and ready to be seated with guests
  • Communicate to servers when seating tables
  • Assist servers when necessary and clears, sanitizes and sets tables as needed.
  • Have knowledge of all areas within the hotel
  • Ability to communicate to managers the flow of dining room
  • Never solicit tips
  • Attend monthly department meetings and daily stand ups
  • Ability to use POS (point of sale) system Oracle MICROS POS
  • Assist managers with daily duties such as scheduling of stations
  • Follow the procedures addressed in the training manual
  • Perform other duties as management requests to service our guests.

Qualification Standards

Education & Experience

  • High School diploma or higher
  • Previous hospitality experience preferred, at least one-year host position preferred
  • Previous cashier/cash handling experience preferred
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to use technology e.g. tablets, iPads
  • Ability to assist with menu revisions when needed 

Physical Demands

  • Ability to sit or stand for extended periods of time
  • Ability to communicate clearly
  • Ability to lift 20 lbs. or more
  • Corrected vision to normal range
  • Long hours sometimes required

Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Manage differing personalities within the office, the hotel and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary


NOTICE:  The hotel business functions seven days a week, 24 hours a day.  All associates must always realize this fact and be aware that it may be necessary to move associates form their accustomed shift as business demands.  In addition, this is a hospitality business and a hospitable service atmosphere must always be projected.

Career Information

Date Posted:
August 16, 2021

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