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Valet Manager

Department: Rooms

Reports to: Director of Rooms & Front Desk Manager

Status: Non-Exempt

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We are seeking individuals who are ready to curate experiences, will make a lasting first impression on our guests and embody our hotel through their high energy personality! If you are a perfectionist, enjoys meeting new people, have the will to learn, and likes to work in a fast – paced environment, this could be the position for you.

 

Essential Functions

Greet visitors and guests on arrival & departure, wishing them a pleasant journey.

Remove all items of luggage from the vehicle of the guest and escort guest into the lobby and to the reception desk.

Handle all guests requests, inquiries, comments and complaints in a courteous and prompt manner, taking the necessary action steps and ensuring follow-through where required.

To call taxis for guests and visitors, to open doors as appropriate and to give directions as required.

Ability to support valet operations by parking vehicles.

Coordinate traffic in and out of the motor lobby during peak hours.

Accompanying guests, to promote hotel services and facilities, such as restaurants, spa, or other special promotions at the time.

Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently, and accepting changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guests and patrons.

Ability to interact with guests and share hotel knowledge using personalization such as using the guest’s name.

Responsible to know all functions to showcase the hotel to each guest.

Maintain guest confidentiality.

Provide local information for shopping, dining, nightlife, and recreational destinations.

Follow scheduled shifts and follow break and lunch requirements.

Report any irregular behavior from guests in public areas.

Ability to take initiative and handle assignments with limited supervision.

Follow all hotel policies and procedures as outlined in the team member handbook.

 

Hotel Performance

  • Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS.

Education & Experience

  • Valet experience preferred
  • High School diploma or higher
  • Previous hospitality experience preferred
  • Excellent customer service skills
  • Excellent communication skills
  • Physical Demands
  • Ability to sit or stand for extended periods of time
  • Ability to bend
  • Ability to lift, pull 40 lbs.
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Ability to work long hours as needed

Mental Demands

  • Make sound judgments quickly.
  • Able to work independently, take direction, and provide direction to others.
  • Manage differing personalities within the office, the hotel, and the community.
  • Maintain the highest degree of confidentiality.
  • Ability to work effectively in stressful, high-pressure situations.
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

 

Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.

Career Information

Date Posted:
May 9, 2022

Career Category: