Reports to: General Manager
Position Description: The Director of Operations will report directly to the property General Manager and will be a strategic business leader of the hotels rooms operations. Areas of responsibility include Resort Hosts, Housekeeping and PBX. This role is responsible for providing all guests with excellent quality service while maximizing room revenue and productivity and developing associates. Responsibilities include provision of excellent guest experiences, revenue generation, cost and policy controls, staffing, safety and sanitation. Ensures implementation and delivery of the Autograph brand service strategy and initiatives to exceed guest expectations, increase profit and market share. Manages all areas of front of house operations, guests transport and housekeeping services. This position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Mainsail and Autograph Collection brand values in all leadership actions.
Required Knowledge, Skills and Abilities:
January 16, 2019