Director of Human Resources

Department: Operations

Reports to: General Manager

Status: Exempt

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Job Summary:

Develops and manages all human resource of the Epicurean Hotel Atlanta. On-going management of recruiting, salary administration, associate services, associate benefits, management development/training and labor relations. Provide advice and counsel on all laws affecting the operations in regard to associates.

**Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.

Essential Functions

Pre-Opening Leadership

• Participate in development and implementation of brand service standards
• Develop team member handbook
• Manage pre-opening recruitment and hiring process
• Develop pre-opening training plan for all managers and team members
• Participate in development of budgets for opening labor and training costs
• Participate in development of staffing guides, job descriptions and operational procedures
• Execute and support Mainsail’s core values
• Perform other duties, as assigned, to meet business needs

Opening and On-going Leadership

• • Prepare and maintain the area Human Resources budget
  • Communicate company policy via hotel newsletter, employee bulletin boards, orientation programs and team meetings to ensure that all personnel policies and standards of conduct are known, understood and followed
  • Establish and maintain staffing levels for each department based on staffing guides
  • Ensure hotel compliance with all applicable federal, state and local employment laws
  • Practice positive employee relations. Promotes with the management team a tone of communication and a disciplinary manner that is perceived by employees as fair and equitable to protect hotel against any union organizing attempts and ensure its’ effective and profitable operation
  • Coordinate and monitor recruitment, screening and reference checking of all exempt and non-exempt personnel
  • Conduct interviews and make hiring recommendations for all exempt and not-exempt personnel
  • Maintain employee benefits programs
  • Set up, approve, and maintain all wage and salary programs
  • Ensure Employee Opinion Survey is completed by all employees on an annual basis
  • Recommend and/or approve all employee transitions, i.e. new hire, transfer, promotion, etc.
  • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation
  • Maintain open door policy
  • Update and submit required reports in a timely manner
  • Participate in and monitor Safety Committee in compliance with Loss Prevention SOP’s
  • Implement injury prevention programs, conduct detailed accident investigations, and closely manage medical claims on a case by case basis to minimize Workers’ Compensation costs and enhance profitability of the hotel
  • Develop and maintain Associate of the Month/Year program
  • Develop and maintain new hire and ongoing training programs
  • Participate in developing managers for future advancement
  • Ensure the highest level of guest service by performing routine spot checks of service standards and operational procedures

Hotel Performance

• Ensure successful performance by increasing team member effectiveness and morale, controlling expenses and providing a return on investment for the owner and investors

Qualification Standards

Education & Experience

• 4-year Bachelor’s degree preferred
• Previous hotel human resource and training experience preferred
• Excellent customer service and employee relation skills
• Excellent communication skills, both verbal and written
• Ability to effectively present information to individuals or groups
• Proficient with Microsoft Office programs a must, Marriott systems a plus

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to drive/transport self and others
• Ability to travel on occasion for meetings
• Long hours sometimes required

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction and provide direction to others
• Manage differing personalities within the office, the hotel and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary