Director of Human Resources

Department: Operations

Reports to: General Manager

Status: Exempt

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Job Summary:

Develops and manages all human resource of the Epicurean Hotel Atlanta. On-going management of recruiting, salary administration, associate services, associate benefits, management development/training and labor relations. Provide advice and counsel on all laws affecting the operations in regard to associates.


**Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.


Essential Functions


Pre-Opening Leadership

  • Participate in development and implementation of brand service standards
  • Develop team member handbook
  • Manage pre-opening recruitment and hiring process
  • Develop pre-opening training plan for all managers and team members
  • Participate in development of budgets for opening labor and training costs
  • Participate in development of staffing guides, job descriptions and operational procedures
  • Execute and support Mainsail’s core values
  • Perform other duties, as assigned, to meet business needs


Opening and On-going Leadership

    • Prepare and maintain the area Human Resources budget
    • Communicate company policy via hotel newsletter, employee bulletin boards, orientation programs and team meetings to ensure that all personnel policies and standards of conduct are known, understood and followed
    • Establish and maintain staffing levels for each department based on staffing guides
    • Ensure hotel compliance with all applicable federal, state and local employment laws
    • Practice positive employee relations. Promotes with the management team a tone of communication and a disciplinary manner that is perceived by employees as fair and equitable to protect hotel against any union organizing attempts and ensure its’ effective and profitable operation
    • Coordinate and monitor recruitment, screening and reference checking of all exempt and non-exempt personnel
    • Conduct interviews and make hiring recommendations for all exempt and not-exempt personnel
    • Maintain employee benefits programs
    • Set up, approve, and maintain all wage and salary programs
    • Ensure Employee Opinion Survey is completed by all employees on an annual basis
    • Recommend and/or approve all employee transitions, i.e. new hire, transfer, promotion, etc.
    • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation
    • Maintain open door policy
    • Update and submit required reports in a timely manner
    • Participate in and monitor Safety Committee in compliance with Loss Prevention SOP’s
    • Implement injury prevention programs, conduct detailed accident investigations, and closely manage medical claims on a case by case basis to minimize Workers’ Compensation costs and enhance profitability of the hotel
    • Develop and maintain Associate of the Month/Year program
    • Develop and maintain new hire and ongoing training programs
    • Participate in developing managers for future advancement
    • Ensure the highest level of guest service by performing routine spot checks of service standards and operational procedures


Hotel Performance

  • Ensure successful performance by increasing team member effectiveness and morale, controlling expenses and providing a return on investment for the owner and investors


Qualification Standards


Education & Experience

  • 4-year Bachelor’s degree preferred
  • Previous hotel human resource and training experience preferred
  • Excellent customer service and employee relation skills
  • Excellent communication skills, both verbal and written
  • Ability to effectively present information to individuals or groups
  • Proficient with Microsoft Office programs a must, Marriott systems a plus


Physical Demands

  • Ability to sit or stand for extended periods of time
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Ability to drive/transport self and others
  • Ability to travel on occasion for meetings
  • Long hours sometimes required


Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction and provide direction to others
  • Manage differing personalities within the office, the hotel and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Career Information

Date Posted:
May 5, 2022

Career Category: