Concierge – Part Time

Department: Front Office

Reports to: Director of Residence

Status: Non-Exempt

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We’re hiring at 40W 12th! With elegant detail throughout and the finest finishes, the residences at 40 West 12th offers effortless and understated luxury in Atlanta’s premier Midtown neighborhood. With 64 residences, the 40 West 12th lifestyle is thoughtfully integrated with an array of luxurious amenities. A full-scale Health and Wellness Club, a professional Yoga Studio, an all-season resort style pool, and private one-acre terrace in the sky. In beautiful harmony with the The Epicurean Hotel’s street level restaurant inspired by a gourmet pedigree and ninth floor Sky Terrace café and bar to compliment the spectacular view. Be apart of something great here at 40W 12th. 

Job Summary

The Concierge is a unique position in which the attendant will be responsible for all Concierge & Resident Guest Services assigned by the Director of Residence & Lead Concierge.

Status: Part Time – Non- Exempt — $16 /hour + Benefits ** Desired hours – Saturdays & Sundays, 3pm to 11:30pm**

Job Responsibilities

  • Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
  • Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.
  • Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities.
  • Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key-Link track system.
  • Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Maintenance Technician, Residences Attendant, and Housekeeping) as necessary to resolve call, request, or opportunity.
  • Understand and assist with owner reservations at the Epicurean Hotel.
  • Assist with scheduling of the elevator for move-in/out for Residence owners/tenants.
  • Perform Lobby Ambassador tasks.
  • Review the shift-log daily and document pertinent information as needed.
  • Report any incidents, accidents, injuries, and unsafe work conditions to the Director of Residences, and complete safety training and certifications.
  • Follow all Mainsail policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation.
  • Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
  • Comply with quality assurance expectations and standards.
  • Perform other reasonable job duties as requested.

Education & Experience 

  • High School diploma or higher
  • Previous hospitality experience preferred
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written

Physical Demands 

  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Ability to communicate clearly.
  • Corrected vision to normal range.
  • Ability to work long hours as needed.

Mental Demands 

  • Make sound judgments quickly.
  • Work on multiple tasks, making appropriate progress towards deadlines.
  • Able to work independently, take direction, and provide direction to others.
  • Manage differing personalities within the office, the hotel, and the community.
  • Maintain the highest degree of confidentiality.
  • Ability to work effectively in stressful, high pressure situations.
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

Career Information

Date Posted:
November 17, 2021

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