CHIPS Bar Back/Food Runner

Department: Food & Beverage

Reports to: CHIPS Restaurant Manager

Status: Non-Exempt

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Job Summary:

CHIPS Sports Pub Bar Back/Food Runner will be responsible for ensuring exceptional service to all guests that is consistent and continually in accordance to the Luminary Hotel & Co. service standards and standards of Mainsail Lodging & Development. CHIPS Sports Pub Bar Back/Food Runner will be responsible for helping all other staff and operations to maintain a well-organized, clean and well stocked outlet. Friendly interactions with patrons will be required but focus will be on the support staff position.

Essential Functions

• Provide service to bartenders in a timely manner
• Prepare all mixes and garnishes
• Ensure proper rotation of all liquor, beer, wine and consumable items
• Keep bar top clean and free of dirty glasses, trash, etc. throughout shift
• Keep back bar clean and organized

• Clean glasses, utensils, and bar equipment

• Clean all spills immediately and place all trash in proper receptacles
• Sweep, mop and empty trash as needed
• Assist with loading/unloading of miscellaneous equipment, such as boxes, food and beverage product
• Maintain opening/closing liquor, beer, wine and consumables par
• Ensure all stocking is complete, requisitions are filled out and any shortage of stock is reported
• Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information

• Light food running when applicable, ability to carry plates that may be warm or hot

• Recognize and cultivate regular guests and repeat business
• Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude escalating to management when necessary
• Monitor potentially intoxicated and/or disruptive guests and promptly bring to a manager’s attention
• Inform management of any complaint, comments or incident
• Ensure nightly/weekly and opening/running/closing duties are completed
• Record and report any equipment failure and/or safety hazards to management immediately
• Move furniture as directed by management, including but not limited to: tables, chairs, bar stools, banquettes, bar tables, boxes, and equipment
• Comply with all safety and health department procedures and all state and federal liquor laws
• Maintain company safety and sanitation standards

• Perform other duties as management requests to service our guests.

Qualification Standards

Education & Experience

• High School diploma or higher
• Previous hospitality experience required

• Minimum of one (1) year related experience
• Experience with POS systems
• Familiarity with beer and spirits
• Proper lifting techniques
• Guest relations
• Sanitation and safety
• Safe alcohol service
• Full service restaurant operations

Physical Demands

• Ability to lift 30 pounds or more
• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations