Breakfast Server – Reverence

Department: Food + Beverage

Reports to: F + B Manager, Assistant Manager & Supervisor

Status: Non-Exempt

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Breakfast Servers will be responsible for the dining experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance to Epicurean Atlanta service standards.

Be a part of the immersive, appetite-driven hotel recognized for its high-end hospitality on a national level. Epicurean Atlanta has officially earned the coveted Four Diamond designation from AAA.

Essential Functions

• Work as part of a team with all team members within the hotel
• Report to work on time and in proper uniform/approved attire
• Serve guests in an efficient and courteous manner
• Check all tables and service station for cleanliness
• Prepare service station with necessary items for the shift
• Set up server stations with all plate ware, glassware, and serving utensils
• Have required tools ready for the shift (ie. cocktail tray, pen, guest check)
• Set up tables with items needed such as salt, pepper, sugar bowls
• Ability to provide descriptors regarding menu items
• Awareness of any items that will be substituted on the menu
• Replenish hot and cold items when running low
• Refill beverages
• Ability to carry a cocktail tray
• Detail tables and remove all items not being used
• Bus tables quickly and quietly
• Maintain all service stations and dining areas clean
• Never solicit tips
• Attend monthly department meetings and daily stand ups without exception unless approved by management
• Ability to handle situations, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
• Perform other duties as management requests to service our guests
• Ability to use POS (point of sale) system
• Follow all standard operating procedures

Qualification Standards

Education & Experience

• High School diploma or higher
• Previous hospitality/serving position required, minimum one-year FOH serving experience in high volume restaurant preferred
• Excellent customer service skills
• Excellent communication skills, verbal and written
• Ability to use technology, e.g. tablets, POS systems

Physical Demands

• Ability to stand for extended periods of time
• Ability to walk and bend
• Ability to lift 25 lbs.
• Ability to communicate clearly
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations, maintaining a calm and professional demeanor.
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary