Billing Specialist

Reports to: General Manager

Status: Non-Exempt

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The main responsibilities of the Billing Specialist will account research and reconciliation and to provide customer service regarding billing.


Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.



Education & Experience:

  • High School graduate or equivalent required
  • Knowledge of billing preferred
  • Analytical and problem-solving skills
  • Attention to detail and high level of accuracy
  • Must have experience with MS Excel, Word and Outlook/keyboarding skills
  • Ability to work in a team
  • Excellent interpersonal and communication skills-written and verbal
  • Strong attention to detail
  • Hospitality experience preferred, but not required


Physical requirements:

  • Light work – Exerting up to 10 pounds of force occasionally, and/or constantly to lift, carry, push, pull or otherwise move objects
  • Ability to sit for extended periods of time


Mental requirements:

  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must maintain composure and objectivity under a fast pace work environment and demanding guest situations
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers, guests and vendors
  • Must be able to work with and understand financial information and data, and basic arithmetic functions






  • Prepare, review, and distribute bills
  • Charge credit cards, follow up and resolve declines
  • Ensure communication with management regarding problem accounts
  • Post payments
  • Follow up and collection calls on delinquent accounts
  • Provide customer service regarding billing
  • Process Direct Bill applications
  • Account research and reconciliations
  • In charge of monthly A/R meetings
  • Working with Excel spreadsheets
  • Other duties as assigned

Career Information

Date Posted:
May 9, 2019

Career Category: