Bartender

Reports to: Food & Beverage Manager

Status: Non-Exempt

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Job Summary:

Bartender will be responsible for ensuring exceptional service to all guests that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Essential Functions

• Curate guests’ bar experience by making recommendations
• Knowledge of all beverages to include liquors and wines
• Serves guests in an efficient courteous manner following the proper steps of service
• Knowledge of proper cocktail making, as trained by management
• Have necessary tools to run the shift such as pen, corkscrew, any bar tools, etc
• Ability to pair wines with meals
• Understanding that bar servers full menu and must be prepared as much to server full coursed or shared meals to guests
• Light food running when applicable, ability to carry plates that may be warm or hot
• Knowledge of all menu items to include: prep time, preparations, sauces, allergies, and accompaniments
• Collect payment for food and beverages served
• Follow TIPS practices to ensure safe and responsible serving of alcohol
• Be aware of any specials, soups, drinks, and any items that are running low
• Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
• Follow cash handling procedures, and must be able to explain shortages and overages
• Maintain bar area
• Clean glasses, utensils, and bar equipment
• Perform other duties as management requests to service our guests.

Hotel Performance

• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott

Qualification Standards

Education & Experience

• High School diploma or higher
• Previous hospitality experience required
• Minimum one year bartending experience
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary