Barista – Dean Street Coffee

Department: Food & Beverage

Reports to: Ella Mae's Assistant General Manager

Status: Non-Exempt

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Job Summary:

Dean Street Coffee Barista will be able to prepare and serve hot and cold beverages, including various types of coffee and tea.  Barista responsibilities include educating customers on our drinks menu, making recommendations based on preferences, up-selling special items and taking orders.

**Please note, Mainsail is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.

Essential Functions

• Greet and welcome guests as they approach Dean Street Roastery
• Give customers drink menus and answer their questions regarding ingredients
• Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
• Prepare beverages following recipes
• Serve beverages and snacks such as cookies, pastries and muffins, sandwiches
• Receive and process payments (cash and credit cards)
• Keep the inside of the roastery/service area clean
• Maintain stock of clean mugs, cups and plates
• Check if brewing equipment operates properly and report any maintenance needs
• Comply with health and safety regulations
• Communicate customer feedback to managers.
• Maintains Company Core Values and professional attitude.
• Other duties as assigned by Dean Street Manager or Director of Food & Beverage.

Qualification Standards

Education & Experience

• Previous work experience as a Barista or Sever
• Hands-on experience or knowledge with how brewing equipment operates
• Knowledge of sanitation regulations
• Flexibility to work various shifts
• Basic math skills
• Ability to gauge customers’ preferences
• Excellent communication skills
• High school diploma; relevant training is a plus.
• Previous hospitality experience preferred
• Excellent customer service skills
• Ability to use technology e.g. tablets, iPads

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to lift 20 lbs. and/or more.
• Long hours sometimes required and various shifts.
• Ability to work in an outside environment.

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks
• Able to take direction
• Ability to work effectively in stressful, high pressure situations