Banquet House Attendant

Reports to: Housekeeping Manager/Banquet Captain

Status: Non-Exempt

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Job Summary:

Banquet House Attendant will be responsible for assisting the banquet personnel with their everyday operational materials and items to ensure exceptional service to all guests that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.

Essential Functions

  • Acknowledge guest in all public spaces with a warm and friendly greeting
  • Assist with banquet function of the hotel to include set up of tables and chairs
  • Follow scheduled shifts and follow break and lunch requirements
  • Report any light outages, broken equipment, or room disparities to manager paying close attention to hallway areas
  • Assist guest with any specials requests
  • Ability to communicate with manager on inventory needs, i.e. chairs, tables, and banquet linens
  • Professional communication while using technology
  • Respect all guests, team members, and management by maintaining a positive, friendly attitude
  • Ability to interact with guests and share hotel knowledge using personalization, such as using the guest name
  • Maintain guest confidentiality following all hotel procedures
  • Report any suspicious activity or unusual items in room
  • Report any irregular behavior from guests in public areas and/or in rooms
  • Ability to take initiative and handle assignments with limited supervision
  • Follow all hotel policies and procedures as outlined in the team member handbook
  • Maintain cleanliness and order of work area such as closets, carts, and housekeeping office

 

Hotel Performance

  • Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott

 

Qualification Standards

 

Education & Experience

  • High School diploma or higher
  • Previous hospitality experience preferred
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to use technology e.g. tablets, iPads

Physical Demands

  • Ability to stand for extended periods of time
  • Ability to squat and bend
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Ability to work long hours as needed
  • Ability to lift/push/pull 50 lbs.

Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction, and provide direction to others
  • Manage differing personalities within the office, the hotel, and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

 

Career Information

Date Posted:
March 7, 2019

Career Category: