Banquet Captain

Department: Banquet

Reports to: Banquet Manager

Status: Non-Exempt

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Job Summary:

Banquet Captain will be responsible for direct supervision of all banquet functions within Luminary Hotel to ensure exceptional service to all guests that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Essential Functions

• Follow BEO paying attention to specific details to ensure the function runs flawlessly
• Prepare schedules for Banquet Servers, Banquet Bartenders, and Banquet Set Up Attendants according to business forecast, payroll budget guidelines, and productivity requirements
• Complete accurate banquet check according to BEO and obtain signature of host
• Coordinate food service between kitchen and banquet service staff
• Facilitate ease of service with audio visual provider
• Complete event captain’s report
• Complete set-up, strike list, and closing inspection duties
• Inspect all set up requirements and ensure that BEO is followed
• Maintain regular attendance in compliance with Luminary Hotel policy, following a schedule which will vary according to the needs of the hotel
• Enforce all rules and regulations to ensure consistency with all guests
• Comply at all times regulations to encourage safe and efficient hotel operations
• Follow TIPS practices
• Review and implement table and seating diagrams
• Control transfers and stock inventory
• Manage all opening and closing side work
• Review all hours worked for payroll compilation and submit to accounting on a timely basis for all Banquet, Banquet Bar and Houseman team members
• Follow all TIPS training to ensure guests’ ID’s are verified for consumption of alcohol
• Follow all health and safety regulations in accordance with the State
• Control costs by conducting par checks / inventory to review portion control and reduce waste
• Conduct monthly inventories on a timely basis and manage operating materials
• Maintain banquet cleanliness in front and back of house
• Respond to emergency situations using information contained in Safety Data Sheets; keep SDSs current and easily available
• Coordinate in pre-service and periodic training
• Maintain high standards of personal appearance and grooming which includes wearing proper professional attire and nametag, if applicable
• Operate work cell phone and radios efficiently and professionally with hotel staff
• Assist in the planning and adjusting of menus by consulting with the Executive Chef.  Include estimations of food and beverage costs
• Monitor beverage staff to ensure proper portion control and maintain low beverage cost for the hotel.
• Ensure guest privacy and security by correctly following hotel procedures
• Motivate, coach, counsel and discipline according to Luminary Hotel Standards
• Monitor work orders and submit to Maintenance Department according to procedures
• Respond to all guest requests, situations, complaints and accidents presented to the Banquet team in an attentive, courteous and efficient manner
• Maintain a professional working relationship and promote open lines of communication with all management and team members
• Maintain and monitor “Lost and Found” procedures and policies according to standards
• Operate all aspects of the guest services computer system, including software maintenance, report generation and analysis and simple programming
• Any other reasonable requests given by supervisor and management

Hotel Performance

• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott

Qualification Standards

Education & Experience

• High school diploma or equivalent
• Previous hospitality experience preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to effectively present information to individuals or groups
• Proficient with Microsoft Office programs a must, Marriott systems a plus

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to drive/transport self and others
• Ability to travel on occasion for meetings
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work in a teamwork environment, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary