Assistant Restaurant Manager

Reports to: Restaurant Manager

Status: Exempt

Share this Career Posting:

Job Summary:

Assistant Restaurant Manager will be responsible for the direct supervision of all the daily operations in all of the hotel operated F&B outlets to include restaurant, banquets, and room service to ensure exceptional service to all guests that is consistent and continually in accordance to its standards.

 

Essential Functions

  • Manage day to day operations, ensuring quality service standards are met and the guest experience is exceptional
  • Use proper tools for running shifts, e.g. schedules, floor plans, reservations, etc.
  • Assist the Restaurant Manager with any functions within the restaurant or banquet area
  • Manage the restaurant from the arrival to the completion of the experience to ensure positive guest retention
  • Responsible for daily function of the restaurant operation to include the bars
  • Open and close shifts in accordance with the managers’ checklist
  • Conduct daily huddles to inform team of the hotel happenings
  • Ensure team is in proper uniform / approved attire
  • Rotate stations fairly
  • Solve issues such as call outs or any other daily issue that should arise with team members
  • Remain on the floor during meal periods to meet with guests to solicit feedback on the service, quality of food, and the overall impression of the experience
  • Ensure that scheduled functions are complete and are set up accurately
  • Respond to all guest requests, problems, complaints, and/or accidents at all F&B outlets in an attentive, courteous, and efficient manner including follow up to ensure guest satisfaction
  • Find solutions to guest issues such as last minute changes in reservations, cancellations, etc.
  • Ensure guest privacy and security by correctly following hotel procedures
  • Attempt to limit problems and liability related to customers’ drinking by following TIPS practices
  • Ensure team members are aware of all applicable laws regarding alcoholic beverages
  • Monitor beverage staff to ensure proper portion control and maintain low beverage cost
  • Follow SafeStaff sanitary compliance throughout all areas
  • Monitor hours and watch the flow of business, make cuts appropriately as to not negatively affect the level of service
  • Ensure daily side work has been completed prior to staff leaving
  • Communicate any issues with managers and the next shift
  • Create a positive atmosphere for guest relations and teamwork
  • Assist in maintaining a motivated, interactive, positive team
  • Maintain professionalism with team members, managers, and guests
  • Ensure team members are treated fairly and equitably; prioritize team member retention
  • Train, motivate, coach, counsel, and discipline all F&B team members according to Hotel standards with Human Resources assistants
  • Strive for improving service skills with all team members within the department
  • Ensure compliance with all F&B policies and procedures by training, supervision, hands on approach, and follow- up
  • Monitor and track team member performance to ensure a “whole picture” review session
  • Maintain a professional working relationship and promote open lines of communication with all management and team members
  • Communicate and maintain positive inter-departmental relations
  • Assist with the F&B team member schedules according to the business forecast, payroll budget guidelines, and productivity requirements; submit completed schedules to the General Manager and, Restaurant Manager when required
  • Review staffing levels to ensure exceptional guest service, meeting of operational needs, and financial objectives are being met
  • Review all F&B team members’ hours worked for payroll compilation and submit to accounting on a timely basis
  • Control costs by conducting daily / monthly par checks and inventory to review portion control and reduce waste
  • Uphold required pars of all restaurant and bar supplies to ensure there is no interruption of service by conducting monthly inventories on a timely basis
  • Maintain and monitor “Lost and Found” procedures and policies according to standards
  • Responsible for sales and profit in the area
  • Comply at all times with Hotel’s standards and regulations to encourage safe and efficient hotel operations
  • Respond to emergency situations using information contained in Safety Data Sheets; keep SDSs current and easily available
  • Maintain compliance with Hotel core values
  • Maintain regular attendance in compliance with Hotel’s policy; following a schedule which will vary according to the needs of the hotel
  • Maintain high standards of personal appearance and grooming which includes wearing proper professional attire
  • Attend meetings as necessary
  • Work varying shifts

 

Hotel Performance

  • Ensure successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and investors

 

Education & Experience

  • Previous experience in a food and beverage management role
  • 2 years degree or higher preferred
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to effectively present information to individuals or groups
  • Proficient with Microsoft Office programs a must, Marriott systems a plus

 

Physical Demands

  • Ability to sit or stand for extended periods of time
  • Ability to communicate clearly
  • Ability to lift, bend, and carry 20 lbs.
  • Ability to climb stairs
  • Corrected vision to normal range
  • Ability to drive/transport self and others
  • Ability to travel on occasion for meetings
  • Ability to work long hours as needed

 

Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction, and provide direction to others
  • Manage differing personalities within the office, the hotel, and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Career Information

Date Posted:
August 13, 2019

Career Category: