Reports to: VP of Operations, Property Manager
Assistant Property Manager assists the Property Manager in with all on-site customer services and related duties with minimal supervision.
**Please note, Mainsail is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.
Ensures implementation of Mainsail service strategy and initiatives with the objective of meeting or exceeding guest expectations. This position is actively involved in the daily operation of the property, ensuring that employees are preforming job duties as assigned and that guest service is being maintained at the highest level.
Education and Experience
JOB SPECIFIC TASKS
Assist the Property Manager with communication effectively with our primary client regarding guest concerns, safety, and security issues at they arise. Stays current with trends and monitor property guest satisfaction and that employee relations are maintained.
Business Strategy Execution
Supports the efforts of the Property Manager to execute business plans designed to maximize property guest satisfaction and profitability; ensures that property business plans and employees are aligned with the core values and service focus; holds employees accountable for successful delivery of service and maintains property spending within expense budget.
Participate in the daily repair and upkeep of the property and maintain housekeeping supplies and amenities/coordinate ordering with the appropriate employee. Coordinate front desk activities, to include scheduling and processing all move ins/outs and keeping record of keys.
Serves as a passionate brand advocate and ensures that the intent of the Greenhouse are pulled through in the guest experience; communicates a clear and consistent message regarding property and company goals to employees, and guest. Serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence.
Employee and Labor Relations
Ensures all employees are treated fairly and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement. Interview hire and train staff, attend required employee meetings and required training sessions; maintain staff attendance calendars. Conduct coaching and counseling when necessary and issue written warnings according to the guidelines of disciplinary process within Mainsail.
Customer and Public Relations Management
Interacts with guests and other corporate officers on a frequent basis to obtain feedback about guest / employee service performance and improve service delivery; guests in order to deliver flawless service; ensures that products, services, and events attain the appropriate publicity.
Company Policy, Procedures, and Standards Compliance
Ensures hotel is following legal, safety, operating standards; conducts both routine and short-notice quality assurance audits with specific areas of the hotel. Holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, and grounds are well-maintained, safe, and meet or exceed guest expectations.
February 1, 2020