Assistant Banquet Manager

Department: Banquet

Reports to: Banquet Manager

Status: Exempt

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Job Summary:

Assistant Banquet Manager will be responsible for direct supervision of banquet functions, banquet servers, bartenders and set up staff within property to ensure exceptional service to all guests and ensure events flow smoothly. He/she will work closely with the Banquet Manager Banquet Chef and Director of Catering and Conventions to continually uphold the standards in accordance with the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Essential Functions

• Follow Event Orders paying attention to specific details to ensure the function runs flawlessly.
• Prepare schedules for Banquet Servers, Banquet Bartenders, Banquet Set up Staff to business forecast, payroll budget guidelines, and productivity requirements.
• Complete accurate banquet checks according to Event Orders and obtain signature of host.
• Coordinate food service between kitchen and banquet service staff.
• Facilitate ease of service with audio visual provider.
• Complete set-up, strike list, and closing inspection duties.
• Inspect all set up requirements and ensure that EO is followed to client expectations.
• Follow-up on each function by completing or reviewing a Banquet Captain Report and Notes are to consist of reporting all details of the event i.e., opportunities, challenges, and guest comments.
• Always comply with Mainsail Lodging & Development’s standards and regulations to encourage safe and efficient Private Event operations.
• Review and implement table and seating diagrams.
• Manage all opening and closing side work of banquet servers and banquet set up staff
• Assist Baquet Manager in scheduling staff for all events throughout the complex.
• Work as a Banquet Captain or Banquet Set up staff where needed.
• Follow all Alcohol Training to ensure guests’ ID’s are verified for consumption of alcohol.
• Follow all health and safety regulations in accordance with the State and local regulations.
• Control costs by conducting par checks / inventory to review portion control and reduce waste.
• Conduct monthly inventories on a timely basis and manage operating materials.
• Maintain banquet cleanliness in front and back of house.
• Conduct pre-shift and post shift reports to give to Banquet Manager & Director of Catering and Conventions
• Monitor beverage staff to ensure proper portion control and maintain low beverage cost all events.
• Ensure guest privacy and security by correctly following Luminary Hotel procedures.
• Motivate, coach, counsel, and discipline according to Mainsail Lodging & Development standards.
• Respond to all guest requests, situations, complaints, and accidents presented to the Banquet team in an attentive, courteous and efficient manner.
• Maintain a professional working relationship and promote open lines of communication with all management and team members.
• Operate all aspects of the guest services computer system, including software maintenance, report generation and analysis and simple programming.
• Other duties as requested by Banquet Manager or Director of Catering and Conventions.

Qualification Standards

Education & Experience

• 2-3 years supervision of banquet captains, lead bartenders and or banquet set up staff.
• Understanding of Banquet Event Orders, Floorplan sets and Inventory Control.
• Excellent customer service skills.
• Excellent communication skills, both verbal and written.
• Ability to effectively present information to individuals or groups.
• Proficient with MICROS, Marriott CI/TY and Microsoft Office highly preferred.

Physical Demands

• Ability to sit or stand for extended periods of time
• Willing to work flexible hours (i.e. weekends, evenings, and holidays)
• Ability to lift 50bls
• Ability to work in different weather conditions

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work in a teamwork environment, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high-pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary