Department: Food + Beverage
Reports to: Food & Beverage Manager
We are hiring at the new Epicurean Hotel in Midtown Atlanta! We’re looking for enthusiastic individuals to join our EPIC team! Do you think you have the right ingredients to add to the mix? Apply today! We’ve crafted a foodies paradise. A wine lover’s dream. A place for connoisseurs of life to come and indulge their appetite. Because there is no greater homage to life than to indulge in and explore all the flavors that it has to offer. If you share our passion, we look forward to hearing from you.
Be a part of the immersive, appetite-driven hotel recognized for its high-end hospitality on a national level. Epicurean Atlanta has officially earned the coveted Four Diamond designation from AAA.
The Food & Beverage Operations Manager will be responsible for exceptional service to all guests, develops and maintains a strong team environment. Responsible to support the Food & Beverage management team with the day-to-day operations for all Food and Beverage outlets in the hotel.
Responsible for daily function of the hotel F&B outlets to include Aerial Kitchen Bar, The Office Bar, Reverence, In Room Dining and any other food & beverage special events as directed by the Director of Food & Beverage.
Ensure that scheduled functions are complete and are set up accurately
Assist in maintaining a motivated, interactive positive team
Assist with on boarding and training staff
Maintain professionalism with team members, managers, and guests.
Open and close shift in accordance with the manager’s checklist
Greet guests, initiate conversations with guests and solicit feedback from guests.
Handle daily scheduling of team members and adjust when necessary
Implement proper tools for running shifts: e.g. Schedules, floor plans, reservations, etc.
Solve team member issues such as call outs or any other daily issue that should arise with team members
Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc.
Stay on the floor the entire meal period
Monitor hours and watch the flow of business and make cuts appropriately as to not negatively affect the service levels.
Ensure daily side work has been completed prior to staff leaving
Ensure daily huddle and team is in proper uniform/approved attire
Attempt to limit problems and liability related to customers’ drinking by following TIPS practices
Ensure team members are aware of all applicable laws regarding alcoholic beverages
Monitor and maintain tables
Rotate stations fairly
Demonstrate positive communication with team
Maintain fair and consistent coaching and counseling
Attend meetings as necessary
Communicate and maintain positive inter-departmental relations
Check identification of customers to verify age requirements for purchase of alcohol
Communicate with managers and next shift any issues
Perform other duties as management requests to service our guests
Education & Experience
High School diploma or higher
Previous Hospitality Food & Beverage experience required
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Experience with Micros POS preferred
Experience with OpenTable restaurant management software or Yelp Reservations management software preferred
Ability to sit or stand for extended periods of time
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Ability to lift, pull 50 lbs.
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
September 2, 2022