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Breakfast Server

Department: Food & Beverage

Status: Non-Exempt

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Job Summary:

Servers will be responsible for the dining experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance to Innovation service standards.

Essential Functions

  • Work as part of a team with all team members within the hotel
  • Report to work on time and in proper uniform/approved attire
  • Serve guests in an efficient and courteous manner
  • Check all tables and service station for cleanliness
  • Prepare service station with necessary items for the shift
  • Set up buffet with all plateware, glassware, and serving utensils
  • Have required tools ready for the shift (ie. cocktail tray, pen, guest check)
  • Set up tables with items needed such as salt, pepper, sugar bowls
  • Knowledge of all buffet items (preparations/allergens)
  • Ability to provide descriptors regarding menu items
  • Awareness of any items that will be substituted on the buffet
  • Replenish hot and cold items on the buffet line when running low
  • Refill beverages
  • Ability to carry a cocktail tray
  • Detail tables and remove all items not being used
  • Bus tables quickly and quietly
  • Maintain all service stations and dining areas clean
  • Never solicit tips
  • Attend monthly department meetings and daily stand ups without exception unless approved by management
  • Ability to handle situations, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
  • Perform other duties as management requests to service our guests
  • Ability to use POS (point of sale) system – MICROS
  • Follow all standard operating procedures

Qualification Standards

Education & Experience

  • High School diploma or higher
  • Previous hospitality/serving position required, minimum one-year FOH serving experience in high volume restaurant preferred
  • Excellent customer service skills
  • Excellent communication skills, verbal and written
  • Ability to use technology, e.g. tablets, POS systems

Physical Demands

  • Ability to stand for extended periods of time
  • Ability to walk and bend
  • Ability to lift 25 lbs.
  • Ability to communicate clearly
  • Ability to work long hours as needed

Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction, and provide direction to others
  • Manage differing personalities within the office, the hotel, and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations, maintaining a calm and professional demeanor.
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Career Information

Date Posted:
October 13, 2021

Career Category: