Restaurant Host

Status: Non-Exempt

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Job Summary:

Restaurant Host will be responsible for greeting and seating all guests in the restaurant to ensure each guest is welcomed with a warm, friendly, and enthusiastic greeting and that they are seated as quickly as possible to start their dining experience

 

Essential Functions

  • Welcome each guest genuinely and seat them as quickly as possible
  • Maintain reservations on OpenTable
  • Ability to converse with guests to make them feel comfortable if there is a wait for tables
  • Use a rotation method to ensure seating is fair
  • Report to work on time and in proper uniform / approved attire
  • Work as a team with all team members within the hotel
  • Check greeter station assigned for cleanliness of area
  • Ensure the front of the restaurant is clean and all objects are dust free
  • Check all tables to ensure they are set up and ready to be seated with guests
  • Communicate to servers when seating tables
  • Assist servers when necessary
  • Have knowledge of all areas within the hotel
  • Ability to communicate to the managers the flow of the restaurant
  • Quote accurate wait times
  • Watch the flow of the restaurant
  • Knowledge of menu and wine to assist guests with questions and or suggestions
  • Detail tables and remove items not in use, e.g. seating a party of two at a four top, the extra place settings should be removed
  • Never solicit tips
  • Attend monthly department meetings and daily stand ups
  • Perform other duties as management requests to service our guests.
  • Ability to use POS (point of sale) system
  • Take ownership of the restaurant
  • Assist managers with daily duties such as scheduling of stations
  • Follow the procedures addressed in the training manual

 

Hotel Performance

  • Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

 

Qualification Standards

 

Education & Experience

  • High School diploma or higher
  • Previous hospitality experience preferred
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to use technology e.g. tablets, iPads

 

Physical Demands

  • Ability to sit or stand for extended periods of time
  • Ability to communicate clearly
  • Ability to lift 20 lbs.
  • Corrected vision to normal range
  • Long hours sometimes required

 

Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction, and provide direction to others
  • Manage differing personalities within the office, the hotel and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Career Information

Date Posted:
February 3, 2017

Career Category: